At Moveworks, our mission has always been to remove friction from work. We began by integrating our platform into the enterprise chat environments where employees collaborate, launching Moveworks Copilot on platforms like Microsoft Teams and Slack. These early efforts empowered companies such as Broadcom, Nutanix, and Vituity to resolve IT issues autonomously, freeing up support teams to focus on higher-priority projects.
But the modern workplace is evolving. As generative AI technology rapidly advances, we are unlocking new capabilities that extend beyond chat. We’re excited to bring the Moveworks Copilot to the web. It's an omnichannel solution that brings even more power, accessibility, and productivity to employees, no matter where they work or which device they use.
Why Copilot on Web?
The move to the web was a natural evolution of our platform. We’ve leveraged the same integrations, powerful AI, and core capabilities that made Moveworks successful in chat, but now we’ve brought it to a broader, more flexible surface. With Copilot for the web, we’re unlocking richer interactions and greater control for employees and stakeholders alike.
The benefits:
- A web interface that’s ideal for productivity, giving employees more control and options for accessing the resources they need.
- Broader accessibility that enables all employees — even those who don’t use enterprise chat — to leverage the power of Moveworks.
Generative AI has transformed the way employees engage with work, and the Moveworks Copilot leverages this technology to its fullest. Tasks that were once tedious or that seemed impossible are now easily handled by AI. Here are just a few examples of how Copilot can help
- Search across systems: Access and synthesize information from various sources, look up colleague details, find available meeting rooms, and view calendar events.
- Take action seamlessly: Automatically provision access to software, connect with a live agent for troubleshooting, or submit and approve requests.
- Boost productivity: Extract insights from uploaded documents, or generate emails and other content by pulling information from knowledge bases.
- Bring your own use case: Look up invoice statuses, submit candidate referrals, request PTO, or log timecards.
By building Copilot for the web, we’re harnessing these AI capabilities in a new way, making it easier than ever to surface, synthesize, and act on information spread across fragmented enterprise systems.
Revolutionizing the experience for frontline employees
One of the most exciting aspects of bringing Moveworks Copilot to the web is the newfound accessibility it offers. Large segments of the workforce that didn’t previously have access to Moveworks—due to a lack of chat app access—can now tap into AI-powered support. Examples include:
- Retail employees working in brick-and-mortar stores
- Manufacturing employees on the shop floor
- Field workers traveling between locations
- Independent contractors with limited access to enterprise systems
These employees can now easily tap into AI-powered support through their browser. It’s a game changer for anyone working remotely or on the go, who can now access critical information, submit requests, and automate tasks from any device.
For many frontline employees, accessing vital company information and support can be challenging. Workers in retail stores, on the factory floor, or in the field often don’t have access to enterprise messaging platforms, making it difficult to get the help they need.
Before Copilot on Web:
- Frontline employees were disconnected from critical company resources.
- Information was locked within siloed systems, forcing employees to rely on slow, traditional methods for support.
With Copilot on Web:
- Whether using a company-provided laptop or personal mobile device, employees can access Copilot through a simple URL and secure SSO login.
- This provides instant access to company resources and knowledge on demand, empowering employees to independently find answers to their questions.
Moveworks Copilot for the web creates a seamless, unified interface for employees everywhere—whether they’re on the sales floor, in the field, or at a remote site—empowering them to take control of their workday with AI at their fingertips.
Key features of Moveworks Copilot on Web
Assistant mode
In Assistant Mode, employees can interact with Copilot in the same way they do on chat, using natural language to access resources, provision access, and even get live agent support. Some examples of what they can do:
- Troubleshoot issues by searching for relevant resources
- Request access to a software
- Submit purchase orders for needed parts
- Get timely access to their local field offices
- Understand contractor-specific benefits information
- Get support by filing a ticket or connecting to live agents
Search mode
Copilot on Web’s search functionality goes beyond basic search by offering deeper control, enabling employees to navigate internal content across multiple enterprise systems with ease. Leveraging Moveworks’ innovative approach to enterprise search, it combines Retrieval-Augmented Generation (RAG) with a powerful Reasoning Engine, which understands employee goals and delivers more accurate, personalized results. This enhanced system not only searches across business platforms but also intelligently plans and delivers answers that drive action.
AI-generated summaries provide quick, concise answers, helping users get the information they need in less time. Combined with advanced filters, employees can pinpoint exactly what they’re looking for, saving time and effort.
Moveworks' agentic RAG approach unlocks significant value for employees:
- Search across systems for all relevant content (while respecting permissions).
- AI-powered summaries provide direct, accurate answers tailored to the user’s context.
- Advanced filters enable precision, allowing users to find exactly what they need.
- Answers are up-to-date, hyper-relevant, and personalized at scale, promoting widespread adoption of enterprise search.
Notification panel
A dedicated notification panel ensures employees rarely miss critical updates. Important notifications are easily accessible and actionable, streamlining workflows for tasks like PTO approvals and expense management.
- No more scrolling through chat logs—notifications are visible in one central location.
- Critical updates rarely go unnoticed, allowing employees to act quickly and efficiently.
Enhanced value for stakeholders and business leaders
The move to web doesn’t just benefit employees. It also delivers substantial advantages for stakeholders and business leaders:
- Expanded access: Enables you to give every employee the power of AI, spreading the benefits of your knowledge base and automations across your entire organization.
- Support from the overall Moveworks platform: Copilot on Web sits on Moveworks’ enterprise-ready platform, allowing you to access out-of-the-box analytics, AI agents powered by the most advanced LLMs, extensive integrations, and customizability through Creator Studio.
- Employee productivity = Business productivity: By helping employees find the information they need in one centralized tool, Copilot minimizes context switching, streamlining their work and boosting productivity.
A future where everyone benefits from AI
We’re excited about the potential of this new web-based interface to unlock new possibilities for work, creating a future where AI is an essential tool for every employee, no matter where they are. And with the new web-surface, Moveworks continues to build our vision of being the Copilot for all employees.
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